Pre-Sales Support

Supporting our partners in offering the right solution to the end users based on their industry and requirements is very important. We offer a comprehensive package of presales support, consisting of: Product presentations, Proof-Of-Concept and Product Workshops so that the end customers could comfortably test the solution integrating with their existing infrastructure and going for the right solution.

After-Sales Support

We view the successful completion of an installation as the start of our business relationship. We have a package of after-sales services, designed to support our customers through our partners.

We believe that it is our responsibility to ensure that the customers receives excellent after-sales support through our partners. This includes keeping the customer abreast of product developments such as new product features and services. To provide such services, we have a dedicated in-house team of support engineers to assist our partners and customers.

Training and knowledge transfer on various products are very much important in this fast paced industry where technology changes everyday. We conduct regular training and certified training programs for our partners, system integrators and end-users to keep them informed of the latest developments and successful implementation of products we offer. There is also client specific training programs available from time to time targeting the end users for effective management of solutions offered by us.

Our certified Technical & Pre-Sales team provides on-site or remote training tailored to your specific business needs, making use of scenario based training, thus improving the client’s technical expertise.

We have set up a test environment for most of the solutions in our lab for customers and partners to view and have hands on experience with the same. Our Engineers could assist you in understanding the solution in our test environment thus helping you to decide on the solution without spending your valuable time on fresh installation and configurations.

We have set up the infrastructure to provide on-demand webinars and seminars for our customers on products and technology solutions in our portfolio. With this, our presales team can conduct online presentations and product demos for the partners and customers as and when required with prior appointment.

We always value your time and resources, which is why we offer a Remote Desktop Support service. We use NetSupport 24x7 service to provide you quick support as and when needed. If you have signed up for the Remote Desktop services with us, problems related to our solutions could be fixed quickly through secured connection over the internet, avoiding the travel time of a technical staff and additional expenses; thus setting the service back to operation with least amount of time.

We have provided a chat link on our website to offer quick responses for any technical clarifications or support. You can count on Bulwark professionals to respond quickly to assist you when such a requirement occurs.