CONNECTING YOUR CUSTOMERS "ON DEMAND"

Limit operational costs with instant "On Demand PC Remote Control" by shortening call times, removing the need for on-site visits, solving incidents as they happen, improving both customer satisfaction, the perception of your business and by extending your geographical reach.

NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, the market leading "On Demand" Remote Control, instant Hardware and Software Inventory reporting and a range of supporting tools..

NetSupport 24-7 now allows an operator to show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for MAC OS systems.

Over 6 million systems worldwide are supported utilizing our Remote Control technology.

How does NetSupport 24-7 work?

When a customer needs technical support, for any tool to operate a client (software footprint at the target PC) needs to be installed. Typically with Remote Control software packages this is installed in advance.

For ISPs, ASPs, MSPs and Solution providers this is often not viable and as such, a technology is needed that allows support to be provided "on Demand" to those users who need assistance.

NetSupport 24-7 provides a dynamic, secure and powerful on-demand support solution designed specifically for this type of scenario.

When a Customer needs assistance or instruction, they simply click on the provided link on the Vendor's website, and instantly they can begin a live Chat with a Help Desk operator. Within this session the Operator can also push pre-defined "canned" messages as well as launch supporting pages on the End Users PC.

If the Operator is unable to resolve the users problems, he can launch a dynamic client on their PC or MAC.

This dynamic client is extremely small and makes absolutely "no" changes to their system configuration. Most importantly it only exists for the duration of the support request.

Once active, the Operator is now able to call on a powerful range of tools to aid in problem resolution. These include full Remote Screen Control, File Transfer, Clipboard transfer, on demand Hardware and Software Inventory as well as the ability to both monitor and if needed interact with active Processes and services on the remote system.

Once the issue is resolved, the operator can disconnect, the user's PC is left without any legacy software, and a full summary of the chat history is recorded for future reference.

Key feature highlights: 

• Chat and Message
• Chat History
• Chat Groups 
• Multiple Connection Methods 
• Exit Survey
• Chat Status
• Push Pages
• Canned Responses
• Full, High Speed PC Remote Control
• Show your screen or a selected application 
• Annotate the Screen
• Audio Support (VOIP)
• Real Time Hardware and Software Inventory reporting of End User PC
• Real Time View (and Control) of applications, Processes and Services running on a User PC
• File Transfer
• Remote Clipboard
• Remote Registry Editor 
• Remote Command Prompt 
• Remote Reboot 
• Configurable Operator rights 
• Automatic Customer identifier 
• Windows and MAC support 
• Automatic Proxy support
 

For more information about the product, please visit: www.netsupport247.com